Frequently Asked Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions..

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

2. Product Questions

Are your attachments compatible with all skid steer brands?

Our attachments are designed to be compatible with most major skid steer brands. If you have any specific compatibility questions, please contact us.

Do you offer warranties on your products?

Yes, all our attachments come with a manufacturer's warranty. Please refer to the product details for specific warranty information.

Can I get a custom attachment designed?

We work with top manufacturers to offer a range of customizable options. Please contact us with your specific requirements, and we'll see how we can help.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and financing options. For more details, please refer to our Payment Methods page.

Is financing available for purchases?

Yes, we offer financing options for our products. Please visit our Finance page for more information on available plans and how to apply.

When will my credit card be charged?

Your credit card will be charged at the time of purchase. You will receive a confirmation email once your payment has been processed.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

All our attachments are manufactured with precision, which means there might be a lead time before your product is ready for shipment. Once your order is picked up by the LTL carrier, we will provide you with a tracking number. Depending on your location within the US, shipping typically takes between 2-5 days after pickup.

What are the shipping costs?

Shipping costs vary based on the size and weight of the item, as well as the destination. Shipping costs will be calculated at checkout.

Do you ship internationally?

Currently, we only ship within the United States. If you have international shipping needs, please contact us to discuss possible arrangements.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing sales@skidsteernation.com or by calling (309) 471-9100.

What are your business hours?

Our business hours are Monday through Friday from 8:00am to 6:00pm CST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at sales@skidsteernation.com.

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located in Peoria Il.